Archives: Case Studies

Chloe Benn, Registered Manager

Chloe Benn, Registered Manager

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Complex Care

“I joined Tao just under a year ago, bringing 16 years of experience in care, starting as a care assistant and working my way up.

Moving into Tao was a shift. In residential care, everything is structured, routines are fixed, environments are controlled. Here, care is built around the individual. It’s about their life, their choices, their pace. That changes everything.

Of course, that comes with complexity. You’re supporting people in real-world environments, often with lone-working teams making decisions in the moment. You can’t always see what’s happening, so trust, communication and strong systems are essential. At TAO, we’ve built that. Clear protocols, regular check-ins, spot checks and constant dialogue with our teams.”

“What stands out most is the level of involvement. This isn’t a distant management structure. Everyone is hands-on, connected and genuinely invested. You’re not just managing a service – you’re shaping it, improving it, making it better every day.

I’ve also had the opportunity to expand my experience, moving from elderly care into learning disability and mental health. It’s challenged me, pushed me and helped me grow. I’m learning all the time.

 

It wasn’t easy at first. It’s a different way of working, and it asks more of you. But that’s exactly why it works.

I love what I do. I don’t regret the move for a second. And I’m excited for what’s next – continuing to grow as a leader and, in time, stepping into a regional role.”

 

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For more information on how we can support you call us on
0330 174 2697

Introducing Teo! 

Introducing Teo!

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Complex Care

Doroteo, aka Teo, is 21 years old and was born with Cerebral Palsy and a hypoxic brain injury. Teo’s condition affects his ability to regulate his emotions. For most of his life, Teo has lived in residential schools and colleges. During this time, Teo experienced many challenges as a result of his emotional dysregulation and found it difficult to be away from his family.

In July 2025, Teo finished his education and left the residential school to embark on life as an adult! Scary! At this time, Tao Complex Care was chosen as Teo’s new support provider. Both Teo and the team at Tao Complex Care find it really funny that our names are similar! But really, we think it is a sign that ‘it was meant to be’!

Today, with our support, Teo is living ‘life without limits’ – something we are very passionate about at Tao! We have a regular staff team who know Teo very well and have provided tailored support to help him life his best life!

Over the last 18 months, Teo has achieved so much, and has settled into adult life after his time in education. Teo has told us what his main achievements are and what he likes best about Tao Complex Care:

  • Being able to go to the shops and do my own shopping
  • Being able to make choices and decide things myself
  • Being able to go to big cities and football matches
  • Being able to talk to people when I am stressed or things are difficult – we solve problems together
  • Knowing that the management team are involved with my care and are available to me
  • Feel accepted and that my coping strategies are understood and supported

 

 

At Tao Complex Care, we don’t just provide physical care, we create tailored pathways that build communication, social connection, emotional balance, and everyday confidence. Every plan is personal – designed around individual goals and potential.

As for Teo, he has lots of big plans in the pipeline – he’s a very busy young man! A little bird tells us that Teo and Lesley, Head of Care at Tao Complex Care, are going to be skydiving out of a plane in the Summer! Can you believe it?!

Teo and Lesley say “Watch this space… or the sky!”

 

 

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For more information on how we can support you call us on
0330 174 2697